Proven in IT and Telecoms.
We provide you with advice, guidance, solutions and support on all aspects of IT and Telecoms including Cloud based technology.
Dealing with us will improve your life.
Indeed, we will help you to survive and thrive as an organisation by offering a uniquely valuable perspective.
We will help you navigate alternatives, avoid or manage risk, educate you on opportunities and deliver award-winning service, support and solutions.
To fill our days and those of our customers with a positive impact underwritten with understanding, integrity, effort, professionalism, fun, personal development and improvement, focusing on service excellence.
Our aim is to be THE BEST in the world at servicing Small to Medium Sized Businesses and Organisations with IT and Telecoms services in Kent, Sussex and London – that is our focus.
A true story.
Patrick ran a small business in Kent providing Air Conditioning and Heating solutions.
He was faced with a problem. His File Server was edging towards the end of it’s life. It was also nearly at capacity and he was faced with a large bill to sort it out. They were also using some very clunky systems for their emails and engineering calendars.
He and his partner Steve had seen various IT providers but were confused and not comfortable with what they had been advised. Different providers came up with different suggestions, which made it more difficult.
Patrick had dealt with Nick Brandon for 2 previous phone systems (including his current hosted phone system) and noticed that Nick was also providing IT and Telecoms advice. So he phoned him up and arranged a meeting. Nick and Adam from tecwork went to see the partners and came up with a sensible and cost-effective solution. This involved migrating away from their premises-based server to the Microsoft Cloud, using a combination of Microsoft Hosted Exchange, Sharepoint and OneDrive (even though they all used Apple Macs).
The right solution
Patrick and Steve were really happy that they had found people that were easy to talk to and knowledgeable.
The upgrade was done over a weekend and all the staff came in on Monday and could continue with their work. They also got one-to-one training on the new set up.
Does this sound familiar…?
Patrick’s story is not uncommon.
We find that so many smaller organisations really don’t get the care and attention they need in terms of their IT and Telecoms.
Providers are quick to come and see them and recommend solutions but often we find they talk jargon and don’t really explain things well to the customer.
Even worse, they commit the cardinal sin. In order to recommend a solution to a problem, you have to fully understand the problems the organisation is facing and understand how they work and what their objectives are – what they really need.
So rather than going into a situation with pre-conceptions on the circumstances and likely solutions, we always see customers with an open mind and ask lots of questions.
Once the solution is installed, we also make a special effort to be proactive. Most suppliers seem to ‘take the money’ every month and just react to problems. We make a special effort to keep in touch with customers and regularly review things so the IT and Telecoms solutions are optimised and up-to-date.
You need our support on IT and Telecoms because..
You need smart business solutions but also simplicity. Also, you demand the latest technology but also reliability. Your organisation would benefit from high-spec, delivered competitively. It is likely that you would prefer industry experts that don’t cost the earth. Like most people, you want business tools and processes that just work. Of course, you need support when you need it with simple billing and a single point of contact.
We want your IT and Telecoms business because..
We want to deal with and support quality businesses and organisations in and around Kent, Sussex and London and we love helping people with their business problems and pains. Our business is growing and want to grow even more and we love building long-term relationships with our customers. In addition, we love making a positive impact to the world and business.
Kent, Sussex and London – Our Coverage Area
That’s right – we are never far away from our customers so we can react fast when you need us.
Plus we have maintenance stock nearby when needed.
We don’t stretch ourselves to maximise profits at the expense of service excellence.
We stress again – our focus is on IT and Telecoms support including Phone Systems for Small Business in Kent, Sussex and London.