“Award-Winning Tech Experts Saving Small Business Owners Money, Time & Stress On IT and Telecoms, Cloud & VoIP In Kent & Sussex”
Proven WOW FACTOR in IT and Telecoms.
Before you read any further, feel free to read the 80+ testimonials on our tecwork testimonial page.
Most of the work we do for new customers involves moving them from a high maintenance tech solution to a low maintenance one.
Led by an award-winning leader, tecwork focuses on strategic IT support, with a 10 minute response time for urgent issues and a reputation for a high-quality customer experience.
We are based across Kent and Sussex offering a wide range of managed IT services including unlimited support, security, and on-site help designed to help businesses in Kent and Sussex run smoothly and efficiently.
We have been involved in providing reliable and customer-focused IT support and Telecoms since 1998.
We provide a managed service that delivers proactive network monitoring and regular proactive account reviews, focusing on optimizing performance, security, and growth for our customers.
We provide you with WOW FACTOR advice, guidance, solutions and support on all aspects of IT and Telecoms including Cloud based technology.
tecwork has provided 1000’s of organisations with IT and Phone Systems in Kent, Sussex and London.
We are Microsoft Silver Partners as well as being Partners with market leaders like Gamma and 3CX. We are also Cyber Essentials Accredited and can help you with accreditation for your organisation.
If you are looking for Computer and IT Support, you have come to the right place.
Dealing with us will improve your life. To find out why, see our Why Us page.
If you own or manage a business or organisation in Kent, Sussex or London with up to 200 employees, you are our speciality and we can bring huge value and benefit to you like no one else.
Indeed, we will help you to survive and thrive as an organisation by offering a uniquely valuable perspective.
We will help you navigate alternatives, avoid or manage risk, educate you on opportunities and deliver award-winning service, support and solutions.
We are particularly passionate about helping organisations reduce their environmental impact through the use of the latest technology.
OUR MISSION.
To fill our days and those of our customers with a positive impact underwritten with understanding, integrity, effort, professionalism, fun, personal development and improvement, focusing on service excellence.
Our aim is to be THE BEST in the world at servicing Small to Medium Sized Businesses and Organisations with IT and Telecoms services in Kent, Sussex and London – that is our focus.
Our Customer Case Studies
Our Impact – A true story….
Patrick ran a small business in Kent providing Air Conditioning and Heating solutions.
However, he was faced with a problem. His File Server was edging towards the end of it’s life. It was also nearly at capacity and he was faced with a large bill to sort it out. He was also using some very clunky systems for the business’ emails and engineering calendars.
He and his partner Steve had seen various IT providers but were confused and not comfortable with what they had been advised. Different IT Companies came up with different suggestions, which made it more difficult.
Their business had dealt with Nick Brandon for 2 previous phone systems (including his current hosted phone system) and noticed that Nick was also providing IT advice. So he phoned Nick up and arranged a meeting. Nick and Adam from tecwork went to see the partners and came up with a sensible and cost-effective solution. This involved migrating away from their premises-based server to the Microsoft Cloud, using a combination of Microsoft Hosted Exchange, Sharepoint and OneDrive (even though they all used Apple Macs).
The right tech solution
Patrick and Steve were really happy that they had found people that were easy to talk to and knowledgeable.
The upgrade was done over a weekend and all the staff came in on Monday and could continue with their work. They also got one-to-one training on the new set up.
That was in 2018 and we have been supporting and tweaking things for Patrick ever since – they have even moved office to larger premises in Canterbury!
Does this sound familiar…? Could you benefit from a well thought out approach and a Managed IT Service?
Patrick’s story is not uncommon.
We find that so many smaller organisations really don’t get the care and attention they need in terms of their IT and Telecoms.
Providers are quick to come and see them and recommend solutions but often we find they talk jargon and don’t really explain things well to the customer.
Even worse, they commit the cardinal sin. In order to recommend a solution to a problem, you have to fully understand the problems the organisation is facing and understand how they work and what their objectives are – what they really need.
So rather than going into a situation with pre-conceptions on the circumstances and likely solutions, we always see customers with an open mind and ask lots of questions.
Once the solution is installed, we also make a special effort to be proactive. Most suppliers seem to ‘take the money’ every month and just react to problems. We make a special effort to keep in touch with customers and regularly review things so the IT and Telecoms solutions are optimised and up-to-date.
“We have had a positive and transformative experience in telephony with tecwork. The system is great and their support is excellent. The cost saving is also most welcome. I can’t recommend them highly enough.”
You need our support on IT and Telecoms because..
You need smart business solutions but also simplicity. Also, you demand the latest technology but also reliability. Your organisation would benefit from high-spec, delivered competitively. It is likely that you would prefer industry experts that don’t cost the earth. Like most people, you want business tools and processes that just work. Of course, you need support when you need it with simple billing and a single point of contact.
We want your IT and Telecoms business because..
THE CLOUD
IS IN OUR DNA.
Kent, Sussex and London – Our Coverage Area
That’s right – we are never far away from our customers so we can react fast when you need us.
Plus we have maintenance stock nearby when needed.
We don’t stretch ourselves to maximise profits at the expense of service excellence.
We stress again – our focus is on IT and Telecoms support including Phone Systems for Small Business in Kent, Sussex and London.
Some of our Partners
Please note, all post and correspondence should be sent to our Crowborough address which is 10 Seedlings Drive, Crowborough, East Sussex, TN6 3GP.