3CX VoIP Phone System.
“We have had a positive and transformative experience in telephony with tecwork. The system (3CX) is great and their support is excellent. The cost saving is also most welcome. I can’t recommend them highly enough.”
3CX Phone System – Who Uses it Globally?
Global Users of 3CX
Telecoms 3CX Smartphone App
The Beautifully Slick Smartphone App
The Beautiful Apps.
One of the truly beautiful things about 3CX are the apps.
You can see from the picture that the apps are beautiful to look at and slick and simple to install and use.
Here you can see the Apple iOS Smartphone App and the Web Client – you can see instantly the status of other members of your Team or Organisation and call them by clicking their profile.
The apps are not only beautiful to use – they are included Free Of Charge with 3CX!
3CX Handsets.
Need Handsets for your 3CX phone system?
Sure – no problem – there are a number of different brands you can use.
We tend to prefer Yealink handsets on 3CX. Or Fanvil if you prefer.
Some customers are now tending to use the 3CX with just the apps – no handsets at all!
But the option is there and very good they are too!
Why 3CX ? Some more benefits.
3CX has a number of excellent tools that you can benefit from.
The easy to use Management Dashboard ensures easy adds, moves, changes and management as well as some useful management information.
You can also integrate with Microsoft Teams if you would prefer your users to use the Teams client soft phone for all telephony, rather than the 3CX soft phone options
The Proof is Here – 3CX , Proven, Trusted
3CX Features and Benefits.
Here you can see some of the main features offered by the 3CX phone system which makes it probably the most perfect of phone systems for small business.
Free Calls to UK landlines and Mobiles
Retain your phone numbers
Send out any number with outbound calls
Voicemail with Voicemail to Email
Twin your desk phone and your mobile phone
Admin Portal for programming
Automated Attendant
Queue up to 25 Calls
Soft phone for your PC/laptop
Call barring by user
Option to reject withheld numbers
Parking, Paging and Pick up
Call waiting in second call
Call forwarding to any number
Instant internal meeting set up
Instant increase/reduce capacity
Call Barge and Listening in
Click and dial from WEB/CRM
Need to measure and manage activity? 3CX Contact Centre has it covered.
You can’t manage what you can’t measure right?
3CX offers historic and real time reporting – but not just on calls – you can include Live Chat, Facebook Messaging and SMS too!
Watch the video below for an insight into how 3CXlet’s you have instant and full control over your organisation’s business communications.
Oh and you don’t have to worry about system and portal set up and training – we will do everything for you before your system goes live – then you can take control or have us deal with any moves and changes for you.
What are the alternatives to a 3CX Phone system ?
Well you can still choose a premises-based phone system – like AVAYA and Mitel systems – these are now outdated, although they now offer cloud based offerings – we are not a fan of these and have chosen not to promote them
If you are going to choose a phone system we would recommend you install a SIP trunk rather than a traditional ISDN connection, unless you go for a fully hosted phone system
You can also choose a Gamma Horizon System or a multitude of other offerings from BT, Ring Central or 8X8. Or there are literally thousands of other systems, many of them niche offerings built by smaller vendors and resellers….it can be a minefield trying to choose!
Gamma Horizon
Yes we also offer Gamma Horizon which is an extremely popular hosted phone system.
However, these days, in the mid 2020’s, Horizon is more suited to very small systems really.
Why not call us and we can give you best advice based on your organisation.
3CX Pricing
3CX Openly publish their pricing on their web site!
Refreshing we think!
We put together a bespoke solution for you which is made up of the following elements:
1 – 3CX Licence based on number of simultaneous calls and the feature set required for your solution.
2 – Handsets – You can pay outright or on a lease rental agreement. Or we may be able to charge you a monthly hire charge – or some customers just use the soft phones without any handsets.
3 – Connectivity – as part of your project, we would normally be installing special internet connections that guarantee voice quality and often these can be used for normal internet access to although we can deliver 3CX across your existing connection if we deem it good enough.
4 – Extras – This might include things like bespoke CRM integration
5 – Networking – often we will be installing and supporting a new POE switch for your phones to connect to – this may also include a UPS and also a router/firewall if appropriate
6 – Peripherals – things like headsets and conferencing solutions are extra
7 – Professional Services – this is our time and expertise to manage your projects and install, configure your system and provide training so all your staff get to make the most out of the 3CX Phone system
8 – Support – this is provided as part of the price
Note that all of the above can be rolled up into a single monthly cost if you prefer.
Please contact us so we can discuss your specific scenario and provide advice and pricing.
Supporting Business with Telecoms throughout Kent, Sussex and London.
3CX Reviews
“Nick and the tecwork team have a flexible approach in order to meet our needs, trying new and innovative solutions and are providing an excellent level of customer service. We have had Nick as a supplier of Telecoms solutions to our company for 15 years and have always found the service and support to be excellent. I wholeheartedly endorse and recommend them and if we have future needs I would not hesitate in using Nick again.”
Global 3CX solution – Chris Turner – The Business Advantage Group, Orpington, Kent – 2022
“Excellent installation work and after sales tec support.”
40 User 3CX Contact Centre – Roger Hadden – Helios Homeopathy – Tunbridge Wells, Kent – April 2021
“tecwork have been brilliant from day one of our journey to install a new VOIP phone system. Our phones are critical to our daily operation, so it was important we chose a provider with proven experience in this sector. I felt our entire project was professionally managed and in safe hands throughout. With tecwork you feel that you always have support, and you aren’t lost among thousands of other customers. I would have no hesitation in recommending tecwork or working on further projects in the future”.
50 User 3CX Contact Centre – Call Centre and IT Manager, Nr Maidstone, Kent – July 2022
Some of our Partners
“We have been extremely impressed wit the responsiveness, and helpful can-do attitude of the team at Tecwork. No task is too small and they take the time to follow up on work completed and support provided to make sure we are satisfied. The team provide timely effective support and we would recommend them to anyone or any company looking for one off or continual IT support. Thanks Guys!
Therapy Partners have received an extremely high standard of ongoing support from Tecwork with outstanding customer service, attention to detail and responsiveness. We would recommend to other businesses in need of IT support. Thanks very much!”
Please note, all post and correspondence should be sent to our Crowborough address which is 10 Seedlings Drive, Crowborough, East Sussex, TN6 3GP.