About us

Established in 1998. Find out more below.

About2018-12-31T11:45:44+00:00

WHO WE ARE.

tecwork is a trading name of Firstcom Limited, established in 1998 by Nick Brandon.

Nick worked with First Office Systems Limited in Tunbridge Wells from 1994 to April 2017, latterly as Sales Director.

Adam Walder is Technical Director and responsible for technical design, installation and support.

Matthew Guile is a Technician that works alongside Adam with daily duties.

tecwork provides organisations and businesses with advice, solutions, services and support on a range of topics covering Business Technology, Telecoms and IT.

We encourage you to read our tecwork customer testimonials page to find out what our customers say about us.

ABOUT NICK.

Nick Brandon is the Managing Director of tecwork. Obsessed with Service Exellence, Nick delivers a personal service and strives to build and develop long-term relationships with customers. Having worked in banking when he left school, after 9 years, he went to work for First Office Systems Ltd in Tunbridge Wells. He helped to build a very successful and popular ‘family’ business over 23 years and in 2010 became Sales Director.

Nick’s expertise is in telecoms and IT although he was latterly also responsible for the Print and Copier sales side of the business at First Office as well.

In November 2016, First Office was sold to a larger company (Copy and Print reseller which itself has now been sold) and , consequently, at the end of April 2017, Nick decided to part company and concentrate on his own business, Firstcom Limited – that was when the new brand, ‘tecwork’ came into being.

Having dealt with thousands of local businesses and organisations over 23 years, Nick has many contacts in terms of customers, suppliers and experts.

The immediate goal is to build a business providing Service Excellence in Telecoms and IT and to outperform everyone in the local area.

Nick has been the recipient of two prestigious local awards for Service Excellence – one from The Times of Tunbridge Wells and one from the Kent & Sussex Business Awards run by the Kent & Sussex Courier.

Nick is a keen footballer and enjoys creating music, spending time with friends, family and his dog! Nick loves nature and is passionate about environmental issues.

For more information visit Nick’s Linked In Page

ABOUT ADAM.

Adam Walder is the Technical Director of tecwork.

Adam previously headed up the IT division at First Office Systems.

Adam is Microsoft Certified MSCA in Microsoft Office 365 and has excellent knowledge of a broad range of IT, data and voice solutions.

Before joining First Office, he worked for A1 IT solutions in Eastbourne looking after customer IT projects and problems.

Adam is indeed a very clever and capable chap and very friendly and easy going but with an eye for detail and organisation.

Adam is a family man with a growing family! He likes a beer, food and Formula 1!

Check out Adam on Linked In

ABOUT MATT.

Matt is currently a technician for tecwork that specialises in areas of networking, computer support and telecommunications.

Matt is very passionate about Information Technology. He likes all aspects of troubleshooting as he likes thinking outside the box and likes gaining more knowledge of many different computer systems. Matt graduated from K College in 2015 and has acquired an HNC in Computing and Systems Development, which goes into details such as Database design and using Oracle, Java programming, Computer networking, Computer systems using Windows and Linux, and Website design using HTML5 and CSS.

Matt has previously worked at First Office Systems as one of their IT technicians as well as working with telecommunications on Avaya IP Office and the Gamma Horizon hosted phone system.

Matt has acquired a Comptia A+ qualification as well as an Avaya AIPS qualification.

Matt’s interests are: Amateur Astronomy, Football, Music, Technology and Cars

Check out Matt on Linked In

MEET OUR TEAM.

NICK BRANDON
NICK BRANDONMANAGING DIRECTOR
ADAM WALDER
ADAM WALDERTECHNICAL DIRECTOR
MATTHEW GUILE
MATTHEW GUILETECHNICIAN

IT SUPPORT FOR BUSINESS.

SUPPORT

We are contactable by phone or email to respond to your urgent requests

Always There For You

We’re just one phone call away to help you in technical matters.

SERVICES

We'll come up with a plan to fix your issues promptly and efficiently.

Taking Care of Business

We’ll make sure everything is working and satisfactory before finishing the work.

SECURITY

Choose cloud based storage for secure backups of your data.

Power of the cloud

Making sure your data is secure is our priority using our cloud solutions.

IT MAKES SENSE.

It is certainly the case that no 2 businesses or organisations are the same. We provide a truly bespoke quotation based on your specific situation. We DO NOT churn out quote templates. We DO NOT suggest a system based on our agenda or one that pays us the most in profits.

0%
Available Uptime
0%
Available Uptime
0%
Available Uptime

THE CLOUD
IS IN OUR DNA.

Why us?

This is why you should consider tecwork for your Telecoms and IT.

Experts in IT and Telecoms since 1994.

Benefit to you – you get expert help from specialists meaning you get excellent expertise and the right solution for you. Compare that to other experts and we are confident we will impress you. We have been told that many times by customers. See customer quote below:

“We look forward to working with you and your team Nick. You guys stood out in the tender process and we are excited to be working with you.” – Chris Sills, Sales Director – SOS Systems.

Superbly knowledgeable having helped and supported 1000’s of organisations in Kent, Sussex and London with IT and Telecoms.

Benefit to you – our vast knowledge means that we can help you to avoid pain and minimise risk helping you to survive and thrive with technology with maximum agility and return on investment, bringing added-value to your organisation

Constantly delivering WOW FACTOR service, support and pro-active account management.

Benefit to you – you can focus on running the business without being distracted by service issues and staff not being able to work effectively.

We are using the tools in our business that we install for customers. Everything is bespoke as no 2 organisations are the same.

Benefit to you – you get a tailored solution that’s just right for what you need for your circumstances

Reliable, friendly and good people to work with

Benefit to you – you get to fall in love again with your phones and computers – you can rely on us doing what we say we are going to do and not worry about IT and Telecoms issues affecting your staff and organisation

Trusted by 1000’s of organisations since 1994.

Benefit to you – you get a good solution built around reliability and service excellence, like so many other people in a similar position to you.

Partners with global leaders like AVAYA, Gamma, Microsoft and Mitel

Benefit to you – you get proven solutions without the risk of niche products – tried, tested, market-leading products.

Helpdesk and ticketing system with a 10 minute response

Benefit to you – you don’t have to worry or be affected by service issues stopping your organisation from functioning

No risk money back guarantee

Benefit to you – complete peace of mind that you have not wasted money on a supplier or solution that doesn’t do what you expected

Everything billed on a single monthly bill with one point of contact

Benefit to you – simplicity – no more dealing with multiple suppliers and multiple bills

Director has been the recipient of 2 local Service Excellence awards

Benefit to you – peace of mind that many people in your scenario have benefited from what we do – and we do it very well

ZERO Customer Attrition since we started

Benefit to you – you know that everyone that has used us has had a good result meaning that the same is likely for you

Deliberate FOCUS on the customer journey….looking after the ‘little things that make the difference’

Benefit to you – getting something extra from your supplier makes all the difference – you are getting real value and return on investment.

Our Partners
tecwork partner Microsoft
tecwork partner Gamma
tecwork partner Mitel
tecwork partner Avaya

Contact us and you will be dealing with one of the most experienced IT and Telecoms Providers in Kent, Sussex and London

Experts in everything Voice, VoIP, Cloud and Technology since 1998 and your natural choice for Managed IT Services!