Gamma Horizon Hosted VoIP Phone System - Case Study

September 2021

This is a Case Study detailing what we do for our customer, Loch Associates Group in Tunbridge Wells, Kent and their Gamma Horizon Hosted VoIP Phone System.

INTRODUCTION

Loch Associates Group are experts in developing solutions to help organisations manage and look after their people. They provide a unique combination of services covering employment and commercial law, dispute resolution, outsourced HR support,  learning and development solutions, health and safety consultancy , employee wellbeing programmes and mediation to ensure clients have access to a range of services from a single trusted partner. The distinct areas of the Group work both independently and in partnership with each other. This allows them to tailor their services and develop bespoke solutions perfectly suited to your needs.

Their team can takeover or work in partnership with you to manage your day-to-day HR and legal requirements to enable you to focus on running the business. With their assistance disputes can be avoided or resolved, absences are reduced and they can manage grievances and disciplinaries for you to avoid Tribunal claims  – allowing you to streamline operations and work more efficiently.

Loch Associates Group’s award-winning team covers the whole range of issues a business may face employing staff. People are their business, and Loch Associates Group are there to ensure your operations are compliant, your employee management is effective, and to ensure you get the best out of your workforce.

Their main office is in Tunbridge Wells. They have 25 people working for them.

THE CHALLENGE

Loch had been using another company for their Gamma Horizon hosted VoIP phone system.

However, over time, they had become less satisfied with that supplier as they had recently merged with another company and then sold their group to a private equity company.

Nick Brandon approached Loch to see if they would like to transfer the whole service, like for like, to tecwork, with zero disruption. Nick was known to Loch previously.

THE SOLUTION

tecwork managed the transfer which essentially was just a billing change.

This was all done seamlessly.

THE RESULT

The whole system was transferred on an agreed day.

From that moment onwards, tecwork were providing much better support than Loch had experienced previously.

Over time, the system was brought up to date and reprogrammed so it was more consistent with the Loch set up.

Since that time, tecwork have also helped Loch with internal office moves, computer networking and a new and much improved Wi-Fi set up in the office with other things planned in mind for the future.

Managing Director, Pam Loch commented:

“We have received great support from Adam and Nick at tecwork from the moment we switched to them. They have really got under the skin of our business, anticipating our changing needs as we have grown. Our teams spend hours in consultation with clients every day and we know we can rely on our tecwork system – as well as on the spot support from them – when needed.”