IT Support

IT Support2019-02-11T18:50:32+00:00

IT Support and Services.

IT is so complex these days and getting good IT Support isn’t always easy. But it should be simple. We can provide all elements including servers, desk tops, firewall and security solutions, network switches and cabling, printing and scanning. We also provide Microsoft Office licensing, back up solutions, anti-virus, software, UPS, Business continuity and Disaster Recovery and ongoing IT support.

Probably one of the most important areas that is overlooked by many IT Support companies is the area of proactivity. They take your money every month and (hopefully) react when there is a problem but that is often it! Our biggest differentiator is PRO-ACTIVITY. Otherwise, how do you know what you should be doing if no one is informing you with regular pro-active suggestions and advice?

Your business or organisation relies on IT and  technology more than ever before. We get that. So who do you trust to advise and support you on what you have, what you can move to and how you make the change? We have helped 100’s of businesses like yours since 1998. Working throughout Kent, Sussex and London, your business is in good hands.

A good example of how we can help make your IT Support less demanding  is assisting you with upgrading to Microsoft Office 365 . Or if you have already upgraded, we can help you with managing it.

This takes away much of the requirement for support.

You and we get access to Microsoft’s portal which makes life so much easier than before.

Watch the video.

Service and Support – our Response Time in the Last 90 days.

Our first time response time to all service request tickets in the last 90 days is shown below.

This data is taken from our IT Support Ticketing System, Freshdesk. Freshdesk allows us to effectively manage all service requests and measure and report on our performance. It also allows our customers to get information and visibility of tickets and performance.

IT Support - Average Response time for Kent, Sussex and London - tecwork

Choosing the right IT Company

One thing that we have noticed over the last 20 or so years is this.

Businesses seem to change their IT Support company regularly.

Why is that???

Well we have a theory and it is this.

Most IT Support companies are too narrow-minded in their approach and only want to provide what they have provided in the past.

Also, their terms are full of grey areas which eventually means they fall out with their customers.

Our approach is much more simple – we normally provided unlimited support and rarely will we exclude certain elements. That makes for much better clarity.

Other than that, here are a few basic things that we think should figure in your decision making when choosing an IT Support company:

1 – Are they local? Using a Local IT Support company makes far better sense than using one that isn’t!

2 – Have they taken the time to really understand your organisation and your set up?

3 – If they are making recommendations, have they backed them up with their reasoning?

4 – Do they use a proper ticketing system so their performance can be properly managed and measured?

5 – Do you like them and have you met the key people that are going to support you?

We can be your IT Support Department.

So if you don’t have any in-house IT Support or you have people away or are generally short on the ground, why not use us to help you?

Flexible and Bespoke Support agreements.

We offer terms that appropriate for your organisation.

We can offer 30 day rolling contracts or 12 or 36 month agreements.

Also, if you would prefer to ‘buy’ tranches of support up front, you can that too!!

Just call us and we can work out what is best.

Look at our response times again!

IT Support - Average Response time for Kent, Sussex and London - tecwork
Sussex, London and Kent IT Support.

We are focused.

At tecwork, we are only interested in becoming the best in the World at supporting businesses in Kent, Sussex and London with their Telecoms and IT Support.

To us, we feel it is important that we don’t get sidetracked by other things that might make us more money.

Therefore we do this and only this.

So if you are in the area and you want our service and expertise, you will be very pleased you made contact.

Why us?

This is why you should consider tecwork for your Telecoms and IT.

Experts in IT and Telecoms since 1994.

Benefit to you – you get expert help from specialists meaning you get excellent expertise and the right solution for you. Compare that to other experts and we are confident we will impress you. We have been told that many times by customers. See customer quote below:

“We look forward to working with you and your team Nick. You guys stood out in the tender process and we are excited to be working with you.” – Chris Sills, Sales Director – SOS Systems.

Superbly knowledgeable having helped and supported 1000’s of organisations in Kent, Sussex and London with IT and Telecoms.

Benefit to you – our vast knowledge means that we can help you to avoid pain and minimise risk helping you to survive and thrive with technology with maximum agility and return on investment, bringing added-value to your organisation

Constantly delivering WOW FACTOR service, support and pro-active account management.

Benefit to you – you can focus on running the business without being distracted by service issues and staff not being able to work effectively.

We are using the tools in our business that we install for customers. Everything is bespoke as no 2 organisations are the same.

Benefit to you – you get a tailored solution that’s just right for what you need for your circumstances

Reliable, friendly and good people to work with

Benefit to you – you get to fall in love again with your phones and computers – you can rely on us doing what we say we are going to do and not worry about IT and Telecoms issues affecting your staff and organisation

Trusted by 1000’s of organisations since 1994.

Benefit to you – you get a good solution built around reliability and service excellence, like so many other people in a similar position to you.

Partners with global leaders like AVAYA, Gamma, Microsoft and Mitel

Benefit to you – you get proven solutions without the risk of niche products – tried, tested, market-leading products.

Helpdesk and ticketing system with a 10 minute response

Benefit to you – you don’t have to worry or be affected by service issues stopping your organisation from functioning

No risk money back guarantee

Benefit to you – complete peace of mind that you have not wasted money on a supplier or solution that doesn’t do what you expected

Everything billed on a single monthly bill with one point of contact

Benefit to you – simplicity – no more dealing with multiple suppliers and multiple bills

Director has been the recipient of 2 local Service Excellence awards

Benefit to you – peace of mind that many people in your scenario have benefited from what we do – and we do it very well

ZERO Customer Attrition since we started

Benefit to you – you know that everyone that has used us has had a good result meaning that the same is likely for you

Deliberate FOCUS on the customer journey….looking after the ‘little things that make the difference’

Benefit to you – getting something extra from your supplier makes all the difference – you are getting real value and return on investment.

Our Partners
tecwork partner Microsoft
tecwork partner Gamma
tecwork partner Mitel
tecwork partner Avaya

Contact us and you will be dealing with one of the most experienced IT and Telecoms Providers in Kent, Sussex and London

Experts in everything Voice, VoIP, Cloud and Technology since 1998 and your natural choice for Managed IT Services!