One thing that we have noticed over the last 20 or so years is this.
Businesses seem to change their IT Support company regularly.
Why is that???
Well we have a theory and it is this.
Most IT Support companies are too narrow-minded in their approach and only want to provide what they have provided in the past.
Also, their terms are full of grey areas which eventually means they fall out with their customers.
Our approach is much more simple – we normally provided unlimited support and rarely will we exclude certain elements. That makes for much better clarity.
Other than that, here are a few basic things that we think should figure in your decision making when choosing an IT Support company:
1 – Are they local? Using a Local IT Support company makes far better sense than using one that isn’t!
2 – Have they taken the time to really understand your organisation and your set up?
3 – If they are making recommendations, have they backed them up with their reasoning?
4 – Do they use a proper ticketing system so their performance can be properly managed and measured?
5 – Do you like them and have you met the key people that are going to support you?