Your Trusted Local IT Support in Tunbridge Wells, Kent, Sussex & London

Since 1998 tecwork has been the IT support provider of choice for hundreds of businesses. Our commitment to making IT simple and understandable ensures your technology supports your business goals effectively.

Understanding Your Needs

We believe in a personalised approach. By truly understanding how your organisation operates we identify your IT requirements and pain points. This allows us to provide tailored solutions encompassing everything from servers and cloud migrations to cybersecurity and remote working setups.

Why Choose tecwork for IT Support?

  • Proximity: With offices in Tunbridge Wells and London we offer timely, face-to-face IT support across the South East.
  • Proactivity: Unlike other IT providers who react to issues, tecwork focuses on preventing them with proactive management and regular updates.
  • Comprehensive Solutions: From desktop PCs, MACs, laptops, and tablets to advanced network design and cloud services, we manage all aspects of your IT infrastructure.

Our IT Support Services Include:

  • Cloud Services and Migrations: Efficiently transition from traditional on-premises setups to robust cloud solutions.
  • Managed IT Services: Comprehensive management of your IT systems to ensure smooth operations and reduce downtime.
  • Security and Compliance: Advanced cybersecurity measures, including anti-virus, malware protection, GDPR advice, and ethical hacking.
  • Connectivity and Networking: Ensure reliable internet connectivity, set up MPLS, and optimise your network design for performance and scalability.
  • Microsoft Office 365 and Software Solutions: Expert advice and management of software applications to enhance productivity.
  • Disaster Recovery and Business Continuity: Strategies that keep your business operational during unforeseen events.
  • IT Consulting: Expert advice to help you make informed decisions about your IT strategy and infrastructure.
  • Remote IT Support: Secure and efficient remote support to address issues quickly, no matter where you are.
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“Thank you for all your hard work behind the scene, incl during a bank holiday, it is great news we don’t have to chase anyone anymore in Switzerland for the website and it will not fail us anymore!

I want to thank you and the team at tecwork for the successful and almost hassle free transition of our IT to your firm. I know you did not get much support from your predecessors for it, to say the least, so all the credit goes to you for being efficient, helpful, patient and for remaining on the task till resolved when others would have just sat and waited. It seems to me, you have already resolved more issues in a few weeks than you predecessors did in years.

It is a great pleasure already to work with tecwork and we are looking forward to a constructive long term relationship.

Warmly”

Christophe Carpente, CAPS Architects London
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CALL US 01892 578666

Your business or organisation relies on IT and technology more than ever before. We get that. So who do you trust to advise and support you on what you have, what you can move to and how you make the change? We have helped 100’s of businesses like yours since 1998. Working throughout Kent, Sussex and London, your business is in good hands with our fully managed IT Support service designed by our award-winning leadership team.

Let us look after your day to day technology problems. Whether you are a tiny, medium sized or large organisation our Professional Services can help you. Even on a part-time basis if you prefer. We deal with a wide range of different organisations and will adapt to your exact requirements.

Fully Managed IT Support headed up by an award-winning leadership team covering a wide range of technology!

Perfect for a small or medium sized business or organisation.

A good example of how we can help make your IT Support less demanding  is assisting you with upgrading to Microsoft Office 365 . Or if you have already upgraded, we can help you with managing it.

This takes away much of the requirement for support.

You and we get access to Microsoft’s portal which makes life so much easier than before.

Watch the video.

Service and Support – our Response Time in the Last 90 days.

Our first time response time to all service request tickets in the last 90 days is shown below.

This data is taken from our IT Support Ticketing System, Freshdesk. Freshdesk allows us to effectively manage all service requests and measure and report on our performance. It also allows our customers to get information and visibility of tickets and performance.

IT Support - Average Response time for Kent, Sussex and London - tecwork
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FAQs About tecwork IT Support

What IT support services does tecwork provide?

  1. tecwork offers a full range of IT support services, including server management, cloud migrations, cybersecurity, Microsoft Office 365 solutions, and network design.

How does tecwork ensure IT security?

2. We provide comprehensive cybersecurity solutions, including anti-virus, ransomware protection, ethical hacking, and GDPR compliance.

Can tecwork support remote and mobile working?

3. Yes, we enable secure and efficient remote working solutions, leveraging modern technologies and robust security practices.

What makes tecwork different from other IT providers?

4. Our proactive approach and commitment to understanding each client’s unique needs set us apart. We’re not just your IT provider; we’re your IT partner.

 

Ready to enhance your IT infrastructure?

Contact us for a bespoke IT support solution that aligns with your business needs. Let’s make IT simple together.

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Some of our Partners
Cyber Essentials Accreditation Kent Sussex London
Gamma partner Kent Sussex London
Microsoft Silver Partner Kent Sussex tecwork
3CX Silver Partner - tecwork in Kent and Sussex UK
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CALL US 01892 578666

“We have been extremely impressed wit the responsiveness, and helpful can-do attitude of the team at Tecwork. No task is too small and they take the time to follow up on work completed and support provided to make sure we are satisfied. The team provide timely effective support and we would recommend them to anyone or any company looking for one off or continual IT support. Thanks Guys!

Therapy Partners have received an extremely high standard of ongoing support from Tecwork with outstanding customer service, attention to detail and responsiveness. We would recommend to other businesses in need of IT support. Thanks very much!”

Vanessa Varoujian, Therapy Partners Ltd and Re-write Your Story, Maidstone, Kent

Please note, all post and correspondence should be sent to our Crowborough address which is 10 Seedlings Drive, Crowborough, East Sussex, TN6 3GP.