Our Unique, No Risk, Money-Back Guarantee
We realise it is sometimes difficult for our prospective customers to make decisions on who they trust to support them with their IT and Telecoms requirements.
…be sure to visit our Why Us? page.
Therefore, to make things easy for you, we offer a unique 10 Point Satisfaction Guarantee as follows:
1 – We guarantee we will assess your needs and manage the project properly by way of our ‘pre-installation meeting and survey’.
2 – We guarantee to install, program and configure the system exactly as per your instructions.
3 – We guarantee proper training will be provided to all staff as required.
4 – We guarantee that the solution provided will be the newest and latest technology (tried and tested of course – does not apply to refurbished equipment).
5 – We guarantee to provide all of the services offered at the prices quoted – no increases or surcharges.
6 – We guarantee all technicians will be fully manufacturer trained and accredited.
7 – We guarantee to respond to major faults within 4 working hours
8 – We guarantee we will only supply genuine manufacturer OEM hardware and software (unless agreed otherwise)
9 – We guarantee that service levels will always exceed current manufacturer targets and industry standards over the life of the solution
10 – Lastly, we guarantee that if you are not totally satisfied once the solution is deployed, you can return the relevant element to us for a full refund.