Privacy Policy

Privacy Policy and Cookies2018-08-08T15:47:09+00:00

Privacy Policy and Cookies

Introduction

LAST UPDATED: 16th May 2018

This is the Privacy Notice of Firstcom Limited t/a tecwork (“tecwork”), whose registerd business address is located at Wyndam View, Huntingdon Road, Crowborough, East Sussex, TN6 2LL

  1. IMPORTANT NOTICE

tecwork supplies IT & Telecoms products, services & support to businesses throughout the UK. (collectively “Services”).

tecwork respects your privacy. This Privacy Notice sets out how tecwork collects and processes your personal data when you access and use our Services, including the site www.tecwork.co.uk (“Site”). This Privacy Notice also provides certain information that is legally required and lists certain of your rights in relation to your personal data under applicable law.

We may amend this Privacy Notice from time to time. We encourage you to check our Privacy Notice regularly to understand how we may process your Personal Data.

  1. INFORMATION ABOUT PERSONAL DATA PROCESSING

2.1. Personal Data

This Privacy Notice relates to data about you and your interaction with our Services. “Personal Data” is information that can be used to identify you, directly or indirectly, alone, or together with other information. Personal Data includes such things as your full name, email address, phone number, precise location, device IDs, and certain cookie and network identifiers. tecwork collects, uses, and discloses Personal Data as outlined in this Privacy Policy, including to operate and improve the Services and our business; for advertising and marketing; and to provide you products and the Services.

2.2. How We Collect Personal Data

    • When you purchase a Product or Service from us.

We collect Personal Data when purchase a Product or Service from us by way of a signed CSA form or IT Support agreement. We would also input this data into our Accounting & CRM system. This Personal Data may include name, address, phone number, username and password, email address, date of birth, and payment information.

    • When you communicate with us or sign up for promotional materials.

We collect Personal Data when you communicate with us or sign up to receive promotional materials or information, including name, email address and phone number.

    • When we collect data from third parties or publicly-available sources.

We may obtain certain data about you from third-party sources to help us provide and improve the Services and for marketing and advertising. We may combine your Personal Data with data we obtain from our Services, other users, or third parties to enhance your experience and improve the Services.

    • When we leverage and/or collect cookies, device IDs, Location, data from the environment, and other tracking technologies.

We may collect certain Personal Data using cookies and other technologies, such as web beacons, device IDs, geolocation, HTML5 local storage, Flash cookies, and IP addresses. We specifically use browser cookies for different purposes, including cookies that are strictly necessary for functionality and cookies that are used for personalisation, performance/analytics, and advertising. Our Use of Cookies section contains more information and options to control or opt-out of certain data collection or uses.

    • Users Under 18 Years of Age

We do not knowingly collect Personal Data online from individuals under 18 years without parental consent. If you become aware that an individual under 18 years of age has provided us with Personal Data without parental consent, please contact us at privacy@tecwork.co.uk

If we become aware that an individual under 18 has provided us with Personal Data without parental consent, we will take steps to remove the data as permitted by law.

2.3. How We Disclose Personal Data

We may disclose your Personal Data as described in this Privacy Notice, including:

    • To Affiliates and Partners.

With companies or ventures that are owned or controlled by tecwork, and internally within tecwork, in order to provide and improve Services, for marketing purposes, for advertising, and for analytics.

    • To Service Providers and Vendors.

With business partners, marketing partners, and vendors to provide, improve, and personalise the Services.

    • For Advertising and Marketing.

With advertising and marketing partners for advertising and marketing purposes on tecwork’s behalf and on behalf of third parties.

    • For Certain Analytics and Improvement.

With certain companies for purposes of analytics and improvement of the Services.

    • For Interest-Based Advertising.

With companies involved in interest-based advertising. This advertising consists of tecwork [and third-party ads] that are personalised and displayed on our sites and through other channels. For more information on how data is disclosed for advertising see Advertising and Analytics section of this Privacy Notice.

    • For Legal Compliance, Law Enforcement, and Public Safety Purposes

As permitted by law, with law enforcement, government or regulatory bodies, lawful authorities, or other authorised third parties in order to comply with laws, regulators, court orders, or other legal obligations or to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our Terms of Use, this Privacy Notice, or agreements with third parties, or for crime-prevention purposes.

    • Actual or Contemplated Sale, Acquisition, or Reorganisation.

In connection with a contemplated reorganisation or an actual reorganisation of our business, in connection with financing, a sale, acquisition or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction.

  1. LEGAL BASIS FOR PROCESSING

We collect and process your personal data for a variety of different purposes which are set out in further detail below.

In some cases, we will ask for your consent so that we may process your Personal Data. However, in certain circumstances, applicable data protection laws allow us to process your Personal Data without needing to obtain your consent. In the U.S., you typically provide consent when you receive notice of this Privacy Notice. This section addresses the legal basis for processing your Personal Data if you reside outside the U.S.

3.1. Processing Personal Data Where Consent Not Obtained

In certain cases, separate consent is not required, including:

    • For the performance of a contract.

To perform our contractual obligations to you, including our fulfilling orders or purchases you have made, contacting you in relation to any issues with your order or use of the Services, in relation to the provision of the Services, or where we need to provide your Personal Data to our service providers related to the provision of the Services.

    • To comply with legal obligations.

To comply with laws, regulators, court orders, or other legal obligations, or pursuant to legal process.

    • Legitimate Interests.

To operate our business and provide the Services, other than in performing our contractual obligations to you for tecwork’s “legitimate interests” for the purposes of applicable law, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Legitimate interests may include:

      • To communicate with you regarding the Services, including to provide you important notices regarding changes to our terms and to address and respond to your requests, inquiries, and complaints.
      • To send you surveys in connection with our Services.
      • To assist in the investigation of suspected illegal or wrongful activity, and to protect and defend our rights and property, or the rights or safety of third parties.
      • To develop, provide, and improve our Services.
      • To enforce our Terms of Use or this Privacy Notice, or agreements with third parties.

3.2. Matters That May Require Consent

In cases where we are not already authorised to process the Personal Data under applicable law, we may ask for your consent to process your Personal Data, including:

    • Marketing

We may ask for your consent to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services which we think may be of interest to you and for other marketing purposes.

    • Research

We may ask for your consent to use your Personal Data for research purposes.

    • Use of Cookies

The Site uses cookies to improve user experience.

A “cookie” is a small text file that a web server stores in browser software. A browser sends cookies to a server when the browser makes a connection to the server (for example, when requesting a web page from the same domain that created the cookie). The purpose of cookies is to remember the browser over time and distinguish one browser instance (or user) from all others. Some cookies and other technologies may serve to recall Personal Data previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them, and how to remove them. Cookies can remember login information, preferences, and shopping cart contents. Other cookies, often placed by our partners or other third parties, are used for analytics, marketing, or advertising.

Cookies, as well as other tracking technologies, such as HTML5 local storage, Local Shared Objects (such as “Flash” cookies), web beacons, and similar mechanisms, may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Site is accessed.

Cookies used for analytics may use non-Personal Data that is not directly linked to you. We use analytics technologies to improve our Site and Services.

Users are advised that if they wish to deny the use and saving of cookies from the Site on to their computer’s hard drive, they should take necessary steps within their web browser’s settings to block all cookies from the Site and its external serving vendors. For information on how to disable cookies, refer to your browser’s documentation.

3.3. Withdrawing Your Consent

You may at any time withdraw the consent you provide for the processing of your Personal Data for the purposes set forth in this Privacy Notice by contacting us at privacy@tecwork.co.uk provided that we are not required by applicable law or professional standards to retain such information.

If you want to stop receiving future marketing messages and materials, you can do so by clicking the “unsubscribe” link included in our email marketing messages or emailing us at privacy@tecwork.co.uk

  1. DE-IDENTIFIED OR ANONYMISED DATA

We may create de-identified or anonymous data from Personal Data by excluding data components (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you or through obfuscation or through other means. Our use of anonymised data is not restricted by this Privacy Notice.

  1. DATA RETENTION

We will retain your Personal Data for as long as long as you maintain an account or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Where we no longer need to process your Personal Data for the purposes set out in this Privacy Notice, we will delete your Personal Data from our systems.

Where permissible, we will also delete your Personal Data upon your request, as further described in the Data Subject Access, Modification, and Deletion Rights section of this Privacy Notice.

  1. ADVERTISING AND ANALYTICS

Interest-based advertising is advertising that is targeted to you based on your web browsing and app usage over time. We disclose various types of de-identified information to enable interest-based advertising. You have the option to restrict the use of information for interest-based advertising and to opt-out of receiving interest-based ads.

You can make decisions about your privacy and the ads you receive. You can control whether companies serve you on-line behavioural advertising by visiting the Digital Advertising Alliance website and using its opt-out: http://www.youronlinechoices.com/ (EU), http://www.aboutads.info/choices/ (U.S.). The DAA opt-out requires that cookies not be blocked in your browser.

As an alternative to the DAA opt–out, you can also elect to block browser cookies from first parties (such as those from our website) and browser cookies from third parties (such as advertisers) by using the cookie blocking options built into your browser software. If you block browser cookies, some parts of our website may not function correctly. Also, blocking cookies will not stop third-parties from collecting IP address, data stored in “Flash” cookies, and certain other types of technical information that may uniquely identify your browser.

6.1. Do-Not-Track

Due to the lack of consensus around a Do Not Track standard, our websites to not change how they collect or track data when they receive the “Do Not Track” flag.

  1. SOCIAL NETWORK WIDGETS

Our Site may include social network sharing widgets that may provide information to their associated social networks or third-parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Information is transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share.

  1. WHY WE COLLECT AND PROCESS YOUR PERSONAL DATA

We need to process certain of your Personal Data in order to fulfil our contractual obligations to you and to provide you with the Services.

Where we ask for your consent to process your Personal Data, you have the right to withdraw such consent as described in this Privacy Notice. Please note, however, we may be unable to provide you certain Services that require the use of Personal Data.

Please note that even where your consent would otherwise be required, we may nevertheless process your Personal Data in accordance with our legitimate interests under applicable law, as described in this Privacy Notice.

  1. DATA SUBJECT ACCESS, MODIFICATION, AND DELETION RIGHTS

You have the right in certain circumstances to request confirmation from us as to whether or not we are processing your Personal Data. Where we are processing your Personal Data, you also have the right to request access to, modification of, or deletion of such Personal Data.

You have the right in certain circumstances to receive the Personal Data concerning you that you provided to us and have the right in certain circumstances to transmit such data to another controller.

To exercise your rights with respect to your Personal Data, please contact us at privacy@tecwork.co.uk. As permitted by law, certain data elements may not be subject to access, modification, and/or deletion. Furthermore, we may charge for this service and will respond to reasonable requests as soon as practicable and as required by law.

  1. RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY

You may have a right to lodge a complaint with a supervisory authority.

  1. SECURITY SAFEGUARDS

We implement appropriate technical and organisational safeguards to protect against unauthorised or unlawful processing of Personal Data and against the accidental loss, destruction, or damage of Personal Data. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of Personal Data.

Our Site or Services may provide a link or otherwise provide access to another website, mobile application, or Internet location (collectively “Third-Party Sites”). We provide these links merely for your convenience. We have no control over, do not review, and are not responsible for Third-Party Sites, their content, or any goods or services available through the Third-Party Sites. Our Privacy Policy does not apply to Third-Party Sites, and any data you provide to Third-Party Sites, you provide at your own risk. We encourage you to review the privacy policies of any Third-Party Sites with which you choose to interact.

  1. CONTACT US

For questions regarding this Privacy Notice, please contact us at: privacy@tecwork.co.uk