Hosted Phones

Hosted Phones2018-12-31T12:09:26+00:00

Hosted Phones

Using a Hosted Phone System is now the preferred option for the majority of small businesses – this is a fact.

It is a reliable, cost-effective solution without the complexity of old-school phone systems.

Cloud Based Hosted Phone Systems.

The days of using a premises-based phone system are slowly coming to an end. For a few years now, the phone system control box, sitting in the corner of the office or in the comms room, connected to digital phones and ISDN lines, has been less and less compelling in terms of what it offers and more and more businesses and organisations are switching to hosted phone system solutions, or cloud-based telephony – whatever you want to call it.

Often mistakenly referred to generally as VoIP,  you just look at all the advantages of  a hosted system compared to traditional telephony and it is hardly surprising.

However, hosted phones are NOT RIGHT for everyone for various reasons we can explain if you invite us for an initial chat. It may be more appropriate for you to use/retain a premises-based phone system with a SIP trunk (the replacement for ISDN).

To find out more, just contact us for an informal chat – your situation will be different to someone else’s so let’s discuss your organisation and how we can move you to an agile and more efficient telecoms environment.

We Supply Throughout Kent, Sussex & London

Because we are locally focused we can provide a seamless and comprehensive hosted phone system solution.

We can install it onto your current internet connection (subject to us checking out the details) or give you advice on what connection would be best for you and deliver a truly end to end solution.

We will visit your premises and discuss your current situation in terms of systems, infrastructure, features, user needs and requirements and come up with what we believe would be the best system for you (not all systems are the same – not all customer organisations are the same).

We can provide a seamless upgrade with no loss of service and provide full training and support.

And if you are moving office anywhere in Kent, Sussex or the London area, that is really where we add value as we have managed hundreds of office relocations over the years,

We have worked with hundreds of businesses and organisations like yours over many years. From small enterprises with just a few people, to multi-site businesses with 100’s of staff.

We mainly work in Kent, Sussex, London and The South East of the UK.

Infographic of a Hosted Phone System

A Few Benefits Of Hosted Phones

(AKA VoIP, SIP and Cloud-Based Telephony)

1 – Cheaper than ISDN line rental

2 – Free calls*

2- No BT engineering visits

3 – Instant scalability

4 – Retain/use any phone number

5 – Instant divert and business continuity

6 – No Maintenance charges

7 – Low/no up front costs

8 – Free desk phones#

*Free calls to UK land lines and UK mobiles on our service – we cannot speak for others. # Free handsets are available on a 3 year contract.

Hosted Phones - covering Kent, Sussex and London

What are Hosted Phones ?

Put simply, hosted phones (or a cloud-based system, internet phone system – there are many names for the same thing) simply are phones that do not work off of a system in your premises. In the past you would have had a control unit residing in your communications or server cabinet.

Now, instead of your phone handsets connecting to the local control unit, they simply connect through your internet connection to the cloud-based or hosted system which controls them.

Of course, your internet connection becomes a lot more important which is why it is a useful exercise to speak to us to see how you can improve it .

The Cloud system controls it and although it is a centralised system used by many hundreds or thousands of users, your part is segmented especially for you, which keeps costs down.

Why Would You Use A Hosted Phone System Rather Than A Traditional Digital ISDN System?

There are often many benefits and we have mentioned some of them at the top of the page. The reality is that in 2020 you won’t be able to order ISDN any more and it is being retired in 2025. So you will have no choice but to install hosted phones or, if you really want to retain a traditional phone system, you would install SIP trunks which are essentially hosted, cloud or internet-based phone lines.

Different types of hosted system.

There are many hosted system providers now. Some are big players, and some more niche. We only offer the market-leading system from Gamma – Gamma Horizon. We see little point in risking quality and reliability by offering anything niche or ‘home made’ like some resellers.

We also offer the 3CX, the IP Office and Mitel systems, all of which can be hosted if appropriate.

Is a Hosted Phone System the same as an Internet Phone System?

The short answer is ‘Yes’.

Your phone system would be accssed at all times using the internet – the system might be in the cloud or it could be in a data centre controlled and maintained by you or your provider.

Hosted Systems – Frequently Asked Questions

Here are a few things we get asked frequently.

If I upgrade to hosted phones, can I keep my handsets?

It depends but it’s unlikely – don’t worry as most of the time our handsets are Free of Charge!

Can I keep my phone numbers?

It is very likely you can – most unlikely that you can’t – please discuss.

Is a Hosted phone system reliable?

If it is designed correctly, yes – it is better than ISDN for business continuity and resilience

I have heard that voice quality is poor – is this right?

It can be if it isn’t put on an internet connection correctly – we guarantee good voice quality on ours using the G711 SIP protocol.

Can I save money by moving to a Hosted Phone System?

It depends on what you pay now but in many instances, if you pay for ISDN line rental, you will also be paying for phone calls, DDI rental, Caller ID and phone system maintenance, none of which applies with a hosted system so there is a good chance the answer is yes – we can analyse your phone bill and tell you exactly what the new system will look like compared to your current set up in terms of cost.

Why us?

This is why you should consider tecwork for your Telecoms and IT.

Experts in IT and Telecoms since 1994.

Benefit to you – you get expert help from specialists meaning you get excellent expertise and the right solution for you. Compare that to other experts and we are confident we will impress you. We have been told that many times by customers. See customer quote below:

“We look forward to working with you and your team Nick. You guys stood out in the tender process and we are excited to be working with you.” – Chris Sills, Sales Director – SOS Systems.

Superbly knowledgeable having helped and supported 1000’s of organisations in Kent, Sussex and London with IT and Telecoms.

Benefit to you – our vast knowledge means that we can help you to avoid pain and minimise risk helping you to survive and thrive with technology with maximum agility and return on investment, bringing added-value to your organisation

Constantly delivering WOW FACTOR service, support and pro-active account management.

Benefit to you – you can focus on running the business without being distracted by service issues and staff not being able to work effectively.

We are using the tools in our business that we install for customers. Everything is bespoke as no 2 organisations are the same.

Benefit to you – you get a tailored solution that’s just right for what you need for your circumstances

Reliable, friendly and good people to work with

Benefit to you – you get to fall in love again with your phones and computers – you can rely on us doing what we say we are going to do and not worry about IT and Telecoms issues affecting your staff and organisation

Trusted by 1000’s of organisations since 1994.

Benefit to you – you get a good solution built around reliability and service excellence, like so many other people in a similar position to you.

Partners with global leaders like AVAYA, Gamma, Microsoft and Mitel

Benefit to you – you get proven solutions without the risk of niche products – tried, tested, market-leading products.

Helpdesk and ticketing system with a 10 minute response

Benefit to you – you don’t have to worry or be affected by service issues stopping your organisation from functioning

No risk money back guarantee

Benefit to you – complete peace of mind that you have not wasted money on a supplier or solution that doesn’t do what you expected

Everything billed on a single monthly bill with one point of contact

Benefit to you – simplicity – no more dealing with multiple suppliers and multiple bills

Director has been the recipient of 2 local Service Excellence awards

Benefit to you – peace of mind that many people in your scenario have benefited from what we do – and we do it very well

ZERO Customer Attrition since we started

Benefit to you – you know that everyone that has used us has had a good result meaning that the same is likely for you

Deliberate FOCUS on the customer journey….looking after the ‘little things that make the difference’

Benefit to you – getting something extra from your supplier makes all the difference – you are getting real value and return on investment.

Our Partners
tecwork partner Microsoft
tecwork partner Gamma
tecwork partner Mitel
tecwork partner Avaya

Contact us and you will be dealing with one of the most experienced IT and Telecoms Providers in Kent, Sussex and London

Experts in everything Voice, VoIP, Cloud and Technology since 1998 and your natural choice for Managed IT Services!