AVAYA IP Office – Kent, Sussex & London.
One of our speciality areas is supplying, upgrading and maintaining AVAYA IP Office Phone Systems in Kent, Sussex & London – these are our focus areas for designing, installing and maintaining IP Office phone systems.
Furthermore, the most popular premises-based phone system in the UK is still indeed AVAYA’s market leading IP Office 500 telephone system. It was the first rack-mounted phone system with extensions presented as ethernet connections you could instantly connect them to your structured cabling.
It has been so successful, even BT took it into their portfolio when AVAYA bought Nortel in 2009. And they still offer it now. It is probably the most popular of phone systems for small businesses.
However, the IP Office has been in existence far in advance of that (since 1999) and we have been installing IP Office Phone Systems in Kent, Sussex and London since then! That makes us experts rather than also-rans!
It is packed with features and functionality and can satisfy most requirements for a small organisation up to around 200 users or even 1000+ users!
We should say, however, that, as things stand in May 2020, many IP Office systems are now being upgraded. In most cases, we are upgrading them to new hosted phone systems.
The reason for this is that AVAYA have been very slow over the last 5 years or so to offer a credible Cloud based system to replace IP Office. As of May 2020, it seems they now have one but it isn’t a product we are keen on.
A Problem – A victim of it’s own success!
Consequently, it is perfect for most organisations but we see, all too often, customers with the IP Office just thrown in with, what seems like little thought and often even less support!
Also, unfortunately IP Office has become rather ‘commoditized’ meaning that there are huge numbers of telecoms providers offering it. However, this rather dilutes it’s value and as such, many are merely ‘after the numbers’ and do not take enough care to design and install it with the customer’s business in mind – which is a shame. Maybe they are too focused on getting the order.
This is the reason we see huge numbers of dissatisfied IP Office customers looking around for someone that understands the system and can support it properly.
The Cloud has become huge in recent years. Consequently, many people with older systems are now looking to move to SIP, hosted or cloud based models, all of which we can advise upon.
Call us now to discuss your requirements – we can provide competitive ongoing support and upgrades.
Also shown is the very latest (2020) AVAYA J179 IP Phone
AVAYA IP Office Features And Benefits.
Free Calls to UK landlines and Mobiles (with SIP)
Retain your phone numbers (mainly with SIP)
Send out any number with outbound calls (SIP)
Voicemail with Voicemail to Email
Twin your desk phone and your business mobile packages
Good admin tool for programming
Automated Attendant
Queuing (with Preferred Edition)
Soft phone for your PC/laptop
Call barring by user
Option to reject withheld numbers
Parking, Paging and Pick up
Call waiting
Forwarding to any number
Call Barge and Listening in
Click and dial from WEB/CRM (with additional software)
What Are The Alternatives To IP Office?
Well a hosted system is now the most popular phone system for small businesses and we are actively upgrading older AVAYA IP Office systems with ISDN to new Hosted Phone Systems.
You can now install a software version of IP Office and use it as a Hosted System – we can arrange the hosted environment for you as we also offer IT Services.
You can still choose a different premises-based phone system – we also provide Mitel systems – see below.
However, we would recommend you install a SIP trunk rather than a traditional ISDN connection
Supporting Business throughout Kent, Sussex & London.
IP Office – Frequently Asked Questions
Because we get asked the same questions frequently, here is our IP Office FAQ – for more answers, please get in touch.
Can you use digital, analogue and IP phones with AVAYA IP Office? Yes with the correct cards and licenses
Does IP Office support analogue lines, ISDN2e, ISDN30 and SIP trunks? Yes with the correct cards and licenses
Can you upgrade old versions? Yes there is normally an upgrade path that allows you to keep some or most of your investment
It is possible to use other phones with IP Office? Yes you can use SIP phones with the correct licenses
Can I have a hosted IP Office? Yes – please contact us.
Is it possible for IP Office to be software based without any hardware? Yes – please contact us.
Can I still use Phone Manager on IP Office? It is not supported by may work – we may be able to help with this.
Does IP Office offer soft phones and smart phone apps? Yes – please call us.
Can I record calls on IP Office? Yes – there are several options. Please call us to discuss the most appropriate one for you.
Does IP Office offer call logging or Call Centre options. Yes – again there are several options here.
In conclusion, we are experts! For more answers, please contact us.
Some of our Partners
“We have been extremely impressed wit the responsiveness, and helpful can-do attitude of the team at Tecwork. No task is too small and they take the time to follow up on work completed and support provided to make sure we are satisfied. The team provide timely effective support and we would recommend them to anyone or any company looking for one off or continual IT support. Thanks Guys!
Therapy Partners have received an extremely high standard of ongoing support from Tecwork with outstanding customer service, attention to detail and responsiveness. We would recommend to other businesses in need of IT support. Thanks very much!”
Please note, all post and correspondence should be sent to our Crowborough address which is 10 Seedlings Drive, Crowborough, East Sussex, TN6 3GP.