AVAYA IP Office – Kent, Sussex & London.

One of our speciality areas is supplying, upgrading and maintaining AVAYA IP Office Phone Systems in Kent, Sussex & London – these are our focus areas for designing, installing and maintaining IP Office phone systems.

Furthermore, the most popular premises-based phone system in the UK is still indeed AVAYA’s market leading IP Office 500 telephone system. It was the first rack-mounted phone system with extensions presented as ethernet connections you could instantly connect them to your structured cabling.

It has been so successful, even BT took it into their portfolio when AVAYA bought Nortel in 2009. And they still offer it now. It is probably the most popular of phone systems for small businesses.

However, the IP Office has been in existence far in advance of that (since 1999) and we have been installing IP Office Phone Systems in Kent, Sussex and London since then! That makes us experts rather than also-rans!

It is packed with features and functionality and can satisfy most requirements for a small organisation up to around 200 users or even 1000+ users!

We should say, however, that, as things stand in May 2020, many IP Office systems are now being upgraded. In most cases, we are upgrading them to new hosted phone systems.

The reason for this is that AVAYA have been very slow over the last 5 years or so to offer a credible Cloud based system to replace IP Office. As of May 2020, it seems they now have one but it isn’t a product we are keen on.

A Problem  – A victim of it’s own success!

Consequently, it is perfect for most organisations but we see, all too often, customers with the IP Office just thrown in with, what seems like little thought and often even less support!

Also, unfortunately IP Office has become rather ‘commoditized’ meaning that there are huge numbers of telecoms providers offering it. However, this rather dilutes it’s value and as such, many are merely ‘after the numbers’ and do not take enough care to design and install it with the customer’s business in mind – which is a shame. Maybe they are too focused on getting the order.

This is the reason we see huge numbers of dissatisfied IP Office customers looking around for someone that understands the system and can support it properly.

The Cloud has become huge in recent years. Consequently, many people with older systems are now looking to move to SIP, hosted or cloud based models, all of which we can advise upon.

Call us now to discuss your requirements – we can provide competitive ongoing support and upgrades.

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AVAYA IP Office Support & Maintenance.

We find so many businesses and organisations do not stick with the company that originally supplied their IP Office system. So many get fed up with the poor service and support they receive – for some reason many AVAYA partners do not place enough importance on servicing the customer over the long term and many seem pre-occupied with winning the orders and then forget about the customer until it’s time to upgrade!

That is a very selfish and, over the long term and probably a deluded way to do business.

We have picked up many very frustrated Avaya IP Office users over the years –  we have been dealing with IP Office systems since 1998.

So why not give us a call? If you are a business in Kent, Sussex or London, we will visit your premises and provide some guidance and pricing ensuring you get proper maintenance and support as well as getting the most from your IP Office system, rather than taking your money and paying lip service to proper proactive support.

We can also provide IT and Computer Support
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AVAYA IP Office Phone
AVAYA IP Office J179 IP Phone

IP Office Phones

The AVAYA IP Office comes with a large range of telephone handsets.

Shown here is the most popular and mid-range AVAYA 9504 digital handset.

One of the most powerful things about IP Office is that you can choose digital or IP (VoIP) handsets as it is a ‘hybrid’ system.

There is also the ‘budget’ 1400 series digital phones or the 1600 IP equivalents.

Also shown is the very latest (2020) AVAYA J179 IP Phone

AVAYA IP Office Features And Benefits.

Here you can see some of the main features offered by the IP Office phone system.

However, let us be honest – most systems deliver the same features! Indeed, since it’s launch in 1999, most vendors have copied it’s look and feel and it is responsible for what we call the modern-day premises-based rack-mounted phone system.

The only thing, that really differentiates IP Office is it’s hybrid and scalable nature – in other words, it’s ability for you to start small and grow but also adopt older technology and move to newer technology only when it suits you.


Free Calls to UK landlines and Mobiles (with SIP)

Retain your phone numbers (mainly with SIP)

Send out any number with outbound calls (SIP)

Voicemail with Voicemail to Email

Twin your desk phone and your business mobile packages

Good admin tool for programming

Automated Attendant

Queuing (with Preferred Edition)

Soft phone for your PC/laptop

Call barring by user

Option to reject withheld numbers

Parking, Paging and Pick up

Call waiting

Forwarding to any number

Call Barge and Listening in

Click and dial from WEB/CRM (with additional software)

Divert to mobiles

Guaranteed Call Quality (with SIP)

Link sites together

Call Recording options

Call stats and Reporting Options

App to use your desk phone from your smart phone

Busy lamp/light on handsets

Withhold your number

Direct dial numbers for all

Do Not Disturb

Business Continuity/Disaster Recovery (with SIP)

Standard or bespoke Music/Marketing

Account Codes

Contact Centre

New Cloud-based Options

How to get the best out of this system

To get the best out of AVAYA IP Office, the best thing you can do is speak to an expert that understands the industry and how to advise you based on a non-agenda and based on what is best for you, rather than what is best for his/her company/pocket/suppliers etc.

Contact us and get the benefit of our experienced experts.

Or you can check out what our customers say about us on our Testimonials Page including some Telephone System Reviews and Testimonials and comments.

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What Are The Alternatives To IP Office?

Well a hosted system is now the most popular phone system for small businesses and we are actively upgrading older AVAYA IP Office systems with ISDN to new Hosted Phone Systems.

You can now install a software version of IP Office and use it as a Hosted System – we can arrange the hosted environment for you as we also offer IT Services.

You can still choose a different premises-based phone system – we also provide  Mitel systems – see below.

However, we would recommend you install a SIP trunk rather than a traditional ISDN connection

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Gamma Horizon

Gamma Horizon is now the market-leading cloud-based phone system in the UK.

It has an excellent feature set and is very reliable indeed.

See our dedicated page on internet phone systems for more detail.

It offers a range of different handsets for you to choose from and with our offering, you get free calls to UK landlines and UK mobiles and extremely competitive international call rates.

You also get free Fraud Protection and a whole host of other features included.

Mitel MiVoice Office 250

Much like the IP Office, this system has a wide ranging appeal to all sorts and sizes of organisation.

For a certain type of requirement though, the MiVoice Office definitely pips IP Office to the post.

Examples would be organisations running Contact Centres (Call Centres) or needing integration with a software package to allow screen popping and clicking and dialing.

Like IP Office, it is a hybrid meaning that it can use lines that are ISDN30, ISDN2e, SIP or analogue. Plus extensions can be digital, analogue, IP or SIP. So it is very versatile.

Mitel MiVoice Business is also a good contender depending on your requirements.

Supporting Business throughout Kent, Sussex & London.

First of all, since we don’t cover huge areas of the country, we can react faster than most. That is important when deciding on how to trust to look after your telecoms. So we are never very far away and, due to this we can respond quickly to faults and requests for service without having to spend hours in traffic jams or on unreliable public transport.

Therefore, we are probably one of your best options so please feel free to call us for an initial chat  – we have been in Telecoms since 1998 and, as a result, understand the telecoms options and marketplace better than most.

AVAYA IP Office in Kent, Sussex & London - Areas that we cover

IP Office – Frequently Asked Questions

Because we get asked the same questions frequently, here is our IP Office FAQ – for more answers, please get in touch.

Can you use digital, analogue and IP phones with AVAYA  IP Office? Yes with the correct cards and licenses

Does IP Office support analogue lines, ISDN2e, ISDN30 and SIP trunks? Yes with the correct cards and licenses

Can you upgrade old versions? Yes there is normally an upgrade path that allows you to keep some or most of your investment

It is possible to use other phones with IP Office? Yes you can use SIP phones with the correct licenses

Can I have a hosted IP Office? Yes – please contact us.

Is it possible for IP Office to be software based without any hardware? Yes – please contact us.

Can I still use Phone Manager on IP Office? It is not supported by may work – we may be able to help with this.

Does IP Office offer soft phones and smart phone apps? Yes – please call us.

Can I record calls on IP Office? Yes – there are several options. Please call us to discuss the most appropriate one for you.

Does IP Office offer call logging or Call Centre options. Yes – again there are several options here.

In conclusion, we are experts! For more answers, please contact us.

Our Partners
tecwork partner Microsoft and Cyber Essentials Accredited
tecwork partner Gamma
tecwork partner Mitel
AVAYA IP Office experts
Cyber Essentials Accredited
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