Telecoms in Kent, Sussex and London – from tecwork.

We provide you with advice, guidance, solutions and support on all aspects of IT, Telecoms and Cloud based technology.

Dealing with us will improve your life.

We will help you to survive and thrive as an organisation by offering a uniquely valuable perspective on Telecoms.

We will help you navigate alternatives, avoid or manage risk, educate you on opportunities and deliver award-winning service, support and solutions.

Our Telecoms advice and services includes, but is not limited to the following:

VoIP Phone Systems (Hosted Phone Systems),

Phone Lines and Services including ISDN2e, ISDN30 and analogue lines (all these are no discontinued)

SIP Trunks

Inbound Intelligent Services

Call Recording and Call Transcription

Call Logging and Contact Centre solutions (Call centres)

Structured Voice and Data cabling

Business Mobiles (all networks) and Mobile Device Management

Broadband and Internet Services,

UK and International Phone Numbers

Seamless Office Relocations

On Hold Marketing

Number Retention of all your published numbers

All of the above can be delivered on a single monthly bill.

How much does a phone system cost? We have a web page on that too!

We have case studies too – click here to see our Global Phone System Case Study!

“Superbly knowledgeable about anything to do with telephony and the internet….extremely pleasant…..I never feel that I am being sold anything more than I need……look forward to working together for a long time.”

Peter Radcliffe – CEO Officefront Limited, City Reception Limited, Chair – Virtual Office Forum.

Telecoms - Phone Systems for Small Business - Gamma
Telecoms - Gamma Horizon Handsets - Yealink W52P IP DECT phone with Gamma Horizon
Yealink T54W for 3CX phone system

Telecoms – the Options in 2025/2026

VoIP, SIP, Hosted And Cloud

For most organisations, it is now much better to migrate from ISDN30 and ISDN2e to either SIP trunks with a PBX/phone system or go fully hosted with a cloud-based system.

In fact, if you haven’t done this yet, you are way behind and in the minority! Sorry!

VoIP, in case you are not aware, simply means running a voice service over a data network. Both elements can be either in your premises (eg using IP phones) or outside your premises (SIP or Hosted/Cloud based telephony)

Plus, everything is instant, scalable and there is much better functionality and resiliency.

 

Traditional Phone Systems

Very few people still use  traditional phone systems today using ISDN2e and ISDN30. 

For most businesses and organisations, there are some really valid and compelling reasons to deploy more up-to-date solutions such as VoIP, Cloud, SIP, and Hosted Internet based telephony.

Frankly, ISDN is now well over 25 years old and is expensive by comparison to SIP or Hosted. Plus you have BT Openreach in the mix and no one should endure that if it can be avoided. Plus ISDN is end of sale in 2020 and being retired in January 2027

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Advice you can trust since 1998

The best thing you can do is speak to an expert that understands the industry and how to advise you based on a non-agenda and based on what is best for you, rather than what is best for his/her company/pocket/suppliers etc.

We have been doing this since 1998!

That means we are probably more experienced than 95% of our competition!

And believe us, in Telecoms, experience matters!

You would not believe how badly organisations get advised by big and small telecoms companies – often we see systems ‘thrown in’ without any care for the customer – Telecoms companies often have great sales people but then the result is often poor – sometimes very poor. In these cases we sort out the customer and get their system working for them for maximum payback on their investment.

Alarmingly, we also see unsuspecting customers signing up for 5 year contracts – or even 7 years which is madness.

Contact us and get the benefit of our experienced experts.

3CX

3CX is one of the most popular phone systems in the world and boasts organisations using it such as McDonalds, the NHS, Carlsberg and Premier Inn.

This makes it sound like a system for bigger businesses but that simply is not the case!

3CX is now our GOTO system for most customers, particularly for organisations with more than 10 users but it can also scale smaller than that.

3CX is essentially a software only phone system which means there are no moving parts of course. The software has been developed over the years and really can cater for nearly every customer scenario.

It can be hosted on a PC in your office but also, as is our preference, we can host it in the cloud meaning there is no single point of failure in your office location.

We love the simplicity of deployment and support the 3CX offers and the reliability, particularly the reliability of the 3CX pc and smartphone apps, which is an area where other vendors seem to really struggle.

Call us now to discuss your requirements – we can even set you up a trial almost instantly for you to use and test!

Look at how beautiful the smartphone app is – picture below!

To get a very brief idea on how simple 3CX is to use, watch the video below the picture explaining the Apple iOS App for Apple iPhones!

Telecoms 3CX smart phone app
Gamma Horizon.

The most popular ‘Off the shelf’ cloud based, hosted phone system in the UK is Horizon from Gamma.

It is packed with features and functionality and can satisfy most requirements for a small organisation up to around 200 users.

In our opinion, it is suited to customers with less than 10 users though requiring reasonably basic and consistent features.

It is good for some organisations with multiple locations, mobile or remote workers. However, there may be better options open to you which is why we always suggest we have an initial chat with you.

Call us now to discuss your requirements – we can even drop a demonstration phone off to you to immediately plug in and use.

AVAYA IP Office

The IP Office is one of the world’s most successful telecoms stories. Originally introduced in 1999, it has evolved and adapted into a huge phenomenon.

In our opinion this is due to is appealing to a varied number of businesses of all sizes, it’s strong feature set and it’s price.

See our dedicated page on AVAYA IP Office for more detail.

IP Office is a hybrid system which means it can use a multitude of different technologies including lines that are ISDN30, ISDN2e, SIP or analogue. Plus extensions can be digital, analogue, IP or SIP. So it is very versatile.

The IP Office is now nearing the end of it’s life and we are regularly upgrading them. AVAYA’s cloud option is not something we have chosen to recommend or promote.

 
Mitel MiVoice Office 250

Much like the IP Office, this system has a wide ranging appeal to all sorts and sizes of organisation.

However, it is now rather dated and we have decided to no longer promote Mitel products as we are not keen on their latest cloud-only offering

For a certain type of requirement though, the MiVoice Office definitely  did pip IP Office to the post. We are now actively upgrading Mitel systems to other more up to date options.

Examples would be organisations running Contact Centres (Call Centres) or needing integration with a software package to allow screen popping and clicking and dialing.

Like IP Office, it is a hybrid meaning that it can use lines that are ISDN30, ISDN2e, SIP or analogue. Plus extensions can be digital, analogue, IP or SIP. So it is very versatile.

 
 
Supporting Business Telecoms throughout Kent, Sussex and London.

Yes  – we don’t cover huge areas of the country. That is important when deciding on how to trust to look after your telecoms. We are never very far away so we can respond quickly to faults and requests for service without having to spend hours in traffic jams or on unreliable public transport.

Feel free to call us for an initial chat  – we have been in Telecommunications since 1998 and understand the telecoms options and marketplace

01892 578666
Some of our Partners
Cyber Essentials Accreditation Kent Sussex London
Gamma partner Kent Sussex London
Microsoft Silver Partner Kent Sussex tecwork
3CX Silver Partner - tecwork in Kent and Sussex UK
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Please note, all post and correspondence should be sent to our Crowborough address which is 10 Seedlings Drive, Crowborough, East Sussex, TN6 3GP.